Refund policy

THANK YOU FOR SHOPPING AT THE OZUNA STORE.

If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging, with the original tags. Product(s) must not have been worn, washed or altered in any way, and must not show any signs of use.

International Duties & Taxes
International shipments may be subject to import duties, customs fees, or local VAT upon arrival in the destination country. These charges are assessed by local authorities and are not included in our product prices or shipping costs. As they are outside of our control, we are unable to predict or cover these fees.

If an order is returned to us due to unpaid duties, taxes, or customs charges, the original shipping costs are non-refundable, and the order itself may not be eligible for a refund. We strongly recommend that customers verify any potential import costs with their local customs office before placing an order.

Send the product with its original packing to:
Gekko Agency, Van Graftstraat 10, 3088 GL Rotterdam, The Netherlands

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: support@5tendhal.com or by telephone on phone number +31 6 21 85 98 68